Your legal and account questions answered
Go to the login page and click 'Forgot Password'. Enter your account email and we'll send a reset link within 2 minutes. Click the link, set a new password and log back in. If you don't receive the email, check your spam folder or contact live chat for manual reset.
Yes, log in from mobile, tablet or desktop anytime. Your wallet, bets and withdrawal status sync across all devices. If we detect login from an unusual location or browser, we'll send you a verification code by email for security.
Deposits clear instantly. Withdrawals are processed after account verification and typically reach your account within 15 minutes for DANA, OVO and GoPay. QRIS transfers may take up to 1 hour depending on your bank. Bank transfers take 1–3 business days.
Check your transaction history in the Transactions tab to see the status. If marked 'Completed' but funds haven't arrived, the delay is usually with your bank. Contact your bank first; if they confirm no receipt, email us with your transaction ID and we'll investigate within 24 hours.
Go to Settings > Account Status to see why your account is locked. For security holds, fraud alerts or policy violations, email our support team or use live chat 08:00–22:00 WIB. Provide your account email and reason for contact so we can restore access or explain next steps.
We share only the minimum information necessary with payment processors to process your deposits and withdrawals via DANA, OVO, GoPay and QRIS. We do not sell your data to advertisers or marketing firms. Your password and account settings remain private and encrypted.
Go to Settings > Account Closure and confirm. We'll disable login, block new deposits and begin removing your personal data within 14 days. Transaction records are kept for 36 months for legal compliance. You can open a new account where local law permits, but cannot recover the closed account.
